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Genre: Hysterical Faction
Word Count: 100

CUSTOMER DISSERVICE

As a small business owner, Missouri sales taxes I’ve collected the prior year are due 31 January. For five years I’ve sent in a paper form and a handwritten check. No problem.  

This year the Department of Revenue introduced the “more efficient” electronic submission.

Determined to master the system, I kept banging my head and phoned for help five times. Call waits took 45 minutes–minimum. Emails were answered with breakneck-turtle-speed.

Storm clouds of frustration mounted

“Look. I’ve got thirty others waiting,” said one DOR representative.

Two days ago, I sent the paper form and a handwritten check. No problem.

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