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Genre: Hysterical Faction
Word Count: 100
As a small business owner, Missouri sales taxes I’ve collected the prior year are due 31 January. For five years I’ve sent in a paper form and a handwritten check. No problem.
This year the Department of Revenue introduced the “more efficient” electronic submission.
Determined to master the system, I kept banging my head and phoned for help five times. Call waits took 45 minutes–minimum. Emails were answered with breakneck-turtle-speed.
Storm clouds of frustration mounted
“Look. I’ve got thirty others waiting,” said one DOR representative.
Two days ago, I sent the paper form and a handwritten check. No problem.