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Word Count: 100
A week ago, my “keep refrigerated” medication arrived—three days late and warm—via UPS.
I called their support number to discover “customer” and “service” is a UPS oxymoron. After pressing one for this and two for that, I complained to one agent after another. Each guaranteed pick-up and a call back from their center.
Four days later, I tossed the deceased meds and resorted to messaging UPS on social media.
The standard excuse: “Additional volume due to global health crisis. We’re working on a resolution.”
My promised UPS call came today and so did the replacement package—via FedEx.