UPS vs FedEX

All posts tagged UPS vs FedEX

17 July 2020

Published July 15, 2020 by rochellewisoff

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The next photo is the PROMPT. Remember, all photos are property of the photographer, donated for use in Friday Fictioneers only. They shouldn’t be used for any other purpose without express permission. It is proper etiquette to give the contributor credit.

PHOTO PROMPT © Jean L. Hays

Genre: Rant

Word Count: 100

CUSTOMER SATISFACTION

A week ago, my “keep refrigerated” medication arrived—three days late and warm—via UPS.

I called their support number to discover “customer” and “service” is a UPS oxymoron. After pressing one for this and two for that, I complained to one agent after another. Each guaranteed pick-up and a call back from their center.

Four days later, I tossed the deceased meds and resorted to messaging UPS on social media.

The standard excuse: “Additional volume due to global health crisis. We’re working on a resolution.”

My promised UPS call came today and so did the replacement package—via FedEx.

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